Know your customer policies, have become increasingly important in the world lately,
especially among banks and other financial institutions, to prevent identity theft, money laundering, financial fraud and terrorist activity.
coinspots has zero tolerance for fraud, and take all possible measures to prevent it.
Any fraudulent activity will be documented and all accounts related to it will be immediately closed. All funds from these accounts will be confiscated.
coinspots aims to ensure the integrity of sensitive data it gets, such as your account information and the transactions you perform, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with some of your data, including your preferred deposit method.
When you deposit funds we will need the following documents:
A copy of your valid passport with the signature page.
Copies of your credit cards used to make the deposit
(front side with only the last 4 digits visible, back side with the CVV covered).
A copy of a recent bill to your name and address.
A signed document of the history of your online transactions.
If you have any questions, do not hesitate to contact our customer service: [email protected]
When should I provide these documents?
We appreciate that you take the time to provide us with all the necessary documents as soon as you can, in order to avoid any delay in the processing of your transactions. We need the receipt of all necessary documents before making cash transactions.
In certain circumstances, we may need to request these documents before allowing other activities in your account, such as deposits or trades.
Please note that if we do not receive the necessary documents on file, your outstanding withdrawals will be canceled and credited to your trading account. We will inform you about this case through our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital image camera, save the images in jpeg format, then send it to us by email at [email protected]
How can I know that my documents are safe with you?
coinspots regards documentation of the highest priority, and treats all documents it receives with the utmost respect and confidentiality.
All the files we recieve are fully protected using the highest possible level of encryption at every stage of the review process.
We thank you for your cooperation.
The Financial Products offered by the company include Contracts for Difference (‘CFDs’) and other complex financial products. Trading CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, CFDs may not be suitable for all investors because it is possible to lose all of your invested capital. You should never invest money that you cannot afford to lose. Before trading in the complex financial products offered please ensure to understand the risks involved.